Welcome to OEMDiags (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase automotive diagnostic equipment, software, accessories, and related products for cars, trucks, buses, heavy-duty vehicles, agricultural equipment, and industrial machinery.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
Personal Information
We may collect the following information when you use our services:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company name
- Tax identification number (where applicable)
- Payment information
- Purchase history
- Vehicle or equipment information provided for support purposes
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage statistics
- Pages visited
- Referral URLs
- Cookies and tracking information
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver products and services
- Provide customer support and technical assistance
- Verify transactions and prevent fraud
- Communicate order updates and shipping information
- Improve our products and services
- Personalize your shopping experience
- Comply with legal obligations
- Send marketing communications where permitted
3. Payment Processing
Payments are processed through secure third-party payment providers.
OEMDiags does not store complete credit card details on our servers.
Payment processors may collect payment information according to their own privacy policies.
4. Cookies and Tracking Technologies
We use cookies to:
- Maintain shopping cart functionality
- Remember user preferences
- Analyze website performance
- Improve website functionality
- Deliver personalized content and advertising
You may disable cookies through your browser settings, although some website functions may not operate correctly.
5. Sharing of Information
We do not sell or rent your personal information.
We may share your information with:
- Shipping and logistics companies
- Payment processors
- Customer support service providers
- Fraud prevention services
- Legal authorities where required by law
6. International Transfers
Your information may be processed in countries outside your country of residence where our service providers operate.
We take reasonable measures to ensure adequate protection of your data.
7. Data Retention
We retain personal information only as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal obligations
- Resolve disputes
- Enforce agreements
8. Data Security
We implement reasonable technical and organizational security measures to protect your information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
However, no online transmission or storage system can be guaranteed to be completely secure.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw marketing consent
Requests can be sent to:
Email: privacy@oemdiags.com
10. Marketing Communications
You may opt out of marketing emails at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
Order and transactional communications will still be sent where necessary.
11. Children’s Privacy
OEMDiags does not knowingly collect information from individuals under the age of 18.
12. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.
13. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time.
Updated versions will be posted on this page with a revised effective date.
14. Contact Information
OEMDiags
Email: support@oemdiags.com
