OEMDiags Workshop Services
OEMDiags provides professional automotive diagnostics, coding, programming, and repair solutions using OEM-level tools and dealer-grade software.
Core Services
- Advanced Vehicle Diagnostics & ECU Fault Finding
- ECU Coding, Programming & Software Updates
Additional Services
- Genuine & Quality Auto Parts Shop
- Online & In-Store Service Booking
- Car Key Programming & Immobilizer Solutions
- Apple CarPlay Installation & Integration
- OEM Repair & Hard-to-Find Part Sourcing
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Lippijnstraat 1055 KJ, Bos en Refund & Return Policy for OEMDiags
Refund & Return Policy
At OEMDiags, customer satisfaction is our priority. We are committed to providing high-quality automotive diagnostic software, hardware, and digital services. Please review our refund and return policy carefully before making a purchase.
- Eligibility for Returns
We accept returns for eligible physical products within 30 days of the delivery date.
To qualify for a return:
- The item must be unused and in its original condition.
- The product must be returned in its original packaging with all accessories, manuals, and components.
- Proof of purchase (order number or receipt) is required.
- Non-Returnable Items
The following items are not eligible for return or refund unless required by law:
- Digital products, including software downloads, activation keys, licenses, and subscriptions.
- ECU files, coding files, programming files, and custom digital services.
- Products that have been activated, registered, installed, or used.
- Custom-built or special-order items.
- Gift cards.
- Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
Provide:
- Your order number
- Photos of the item and packaging
- A description of the issue
We will arrange a replacement, repair, or refund after reviewing your claim.
- Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Processing time typically takes 5–10 business days, depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to our error.
- Return Shipping
Customers are responsible for return shipping costs unless:
- The item arrived damaged.
- The wrong product was shipped.
- The product is confirmed to be defective.
We recommend using a tracked shipping service.
- Digital Products and Services
Because digital products are delivered instantly and cannot be returned, all sales of digital software, activation services, ECU files, programming services, and license keys are final once delivery has been completed.
If you experience technical issues, our support team will work with you to resolve them.
- Order Cancellations
Orders may be cancelled before they are shipped or before digital delivery begins.
Once an order has been processed, shipped, or digitally delivered, cancellation may not be possible.
- Warranty
Where applicable, products may include a manufacturer’s warranty. Warranty coverage varies by product and manufacturer.
Warranty claims do not cover:
- Misuse
- Improper installation
- Accidental damage
- Unauthorized modifications
- Normal wear and tear
- Contact Us
If you have any questions regarding returns or refunds, please contact us through the contact information provided on the OEMDiags website. Please include your order number to help us assist you more quickly.
Contact Information
OEMDiags
Email: support@oemdiags.com
